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New Image Plumbing is committed to constantly evolving their company approach to ensure they are the authority of new technology and plumbing design. Bringing 37 years of experience to the table, New Image is Bacchus Marsh, Gisborne, and the Macedon Ranges’ preferred plumbing service.

Before Wink Reports, the New Image team used to spend a couple of hours each week poring over outstanding invoices, budgets, and comparing reports. It was a stressful and time-consuming nightmare pulling data from three different programs. New Image needed to attain a snapshot of where they were as a business – quick and easy. A CRM or finance package wouldn’t do, they needed one dashboard that could display everything for them at a glance. Going into their search they were looking for a software that could integrate into the systems they already had. ServiceM8 is their CRM and Xero their financial program, so being able to pull the information from those two softwares was exactly what New Image needed. 

The fact that Wink could integrate these programs into the reports was a major selling point,” says Samantha Brown, Office Administrator for New Image, “We got to go in and have a free trial and see how it worked and was astounded at how easy it integrated. It doesn’t matter if you’re an IT genius or someone who can only manage to switch on the computer, anybody can use Wink Reports! It’s so easy.”

New Line was also impressed with Wink’s dedicated and helpful customer support. “The support staff is the best we have ever dealt with,” Brown praised, “If we ever have a problem not only do they explain the solution, they also give us relevant examples. Instead of trying to figure it out by ourselves, we get the answer and run our reports straight away rather than spending time fiddling with it trying to get it to work myself.” Brown also says New Image’s owner is a technophobe and loves the fact that all information provided in Wink is consolidated into one easy to read dashboard and reports. New Image pulls reports via Excel and adds the data from them to their dashboard and benchmark reports to adjust areas of the business as necessary.

To New Image and for almost any business, time is money. “The fact that Wink can help you save time, save money, help you track your budgets, and know where your business is at all times has been an absolute godsend,” Brown gushed, “Anyone can use the platform. You can customize the dashboards to show what you want exactly when you need it. It’s a fantastic piece of software I cannot recommend highly enough.”

Wink Reports can seamlessly integrate with your CRM and accounting software to provide all the essential information your business needs to thrive in a simple and easy to read dashboard. Setup takes only minutes and generating daily reports is a breeze. Still not convinced? Start a 30-day free trial and try our reporting software today and discover the Wink difference!