Foster improved labor forecasting 100%
Founder at Wink Reports
Foster Plumbing has provided plumbing and construction services in Denver for over 25 years, and worked hard to become one of the city's premier, full-service commercial plumbing specialists. They have a reputation for honesty, integrity, and exceptional service.
Throughout the Denver-Aurora-Lakewood, CO Metro Area, Foster is known for expertly installing and maintaining vital plumbing systems and appliances for entertainment venues, educational institutions, and other businesses. Foster Plumbing was named one of the 2023 Top 100 Women-Owned Companies by ColoradoBiz Magazine and they have been profiled in Fortune and Entrepreneur.
Before Wink Reports
Foster previously used SimPro standard reports, which were not tailored to their needs and did not deliver the detail and insights that Owner Amy Carnrick wanted. They were missing a mission critical element in Foster’s data analytics: labor forecasting.
Without Wink’s specialist functionality, Carnrick reflects that Foster would not be as scalable. The labor forecasting report allowed them to go after their short term goals by setting new targets and commissions. In turn, achieving their short term goals put Foster’s team on track to achieve their long term profitability and future revenue goals.
How Wink helped
Wink enabled Carnrick to closely track Foster's labor forecasting. Once they could track this accurately, they improved their processes significantly and with that came increased customer satisfaction.
Labor forecasting also led to greater stability with internal staff as they always knew they would get their 40 hours a week. This resulted in decreased staff turnover and increased productivity, which led in a jump in sales.
Wink constantly updates our forecasting charts so we can see real time scheduling and be on top of it. Previously we were overbooking our staff which led to massive customer satisfaction issues. Reputation is everything in our business.- Amy Carnrick
Why they recommend Wink
The improved processes achieved with Wink’s labor forecasting report was their biggest win:
Every year we utilize Wink more and more, pushing new reports to our field staff. For example, because they know we monitor what they estimate on the job versus what they use, the gap between the two is getting smaller. - Amy Carnrick
Foster Plumbing’s gains since using Wink Reports are impressive:
1. 100% improvement in labor efficiency
Labor forecasting improved processes, staff retention and customer satisfaction.
2. Sales increased by 253%
Improved labor processes led to a significant jump in sales.
3. Saved 90-minutes daily
Lead technicians saved big on time thanks to their daily WIP Summary reports.
4. ROI almost immediately
Foster earned back their Wink subscription fee almost immediately - a vital result.
Made for business owners
Most of Foster’s reports used more than one data source, which made Wink’s merge data feature a key success factor. They also used Wink’s scheduling tool to ensure that insights were shared quickly and efficiently across their business.
In my opinion it's priceless! - Amy Carnrick
If you’re ready to unlock the potential of your business data, take advantage of our 30-day free trial and put Wink Reports to work for you.
How has data helped you move your business forward? Leave a comment to share your insights with other business owners.
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